Market leading AI Call Centre Solutions. Intelligent - Efficient - Revenue Generating

Global Leada solutions enable call centers to fast-track their Conversational AI projects while also helping live agents achieve industry-leading compliance and security.

CCS AI / Software

Create rich, labeled datasets with audio samples and meta-data such as call context, outcome, customer demeanor, accent, age and gender.

CCS Agent

We enable agents to "speak" using pre-recorded audio, allowing them to replicate your best agent on their best day, on every call.

CCS Dialer

CCS dialer uses automated intelligence to optimize connection rates. Features include multiple number dialing all at once, use AI to help connect calls, make more calls per day.

What is our AI solution

The quality of your AI solution relies heavily on the quality of the data used to train it. Our team harnesses intelligence, skills, technology, and cultural knowledge to create custom rich datasets and labeled training data for your machine-learning applications, Conversational AI, AI Bots, and Intelligent Platforms.

Global Leada has designed and improved organization’s customer phone interactions for more than 20 years. Our technology and expertise are used on millions of phone interactions each year. We provide organizations with rich, labeled training data for their Conversational AI initiatives using their own customer phone interactions. Our high-volume, high-accuracy datasets include Intents, Entities, Utterances and Context. We provide you with: